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Internet store rules
1. Customer – an individual, legal entity, or organizational unit without legal personality, to which specific regulations grant legal capacity, placing an Order within the Shop.
2. Online Shop (Shop) – the internet service available at shop.revoc.eu, through which the Customer can, in particular, place Orders
3. Order – a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods
4. Goods – products presented in the Shop
1. The Internet store REVOC Custom (Store) engages in retail selling via the Internet pursuant to the present set of rules.
Registration Details:
REVOC Sp. z o.o.
Powstancow Slaskich 41a
44-340 Godow
Poland
Tax Identification Number (NIP): PL6472573232
National Business Registry Number (REGON): 363551820
2. The owner of the Store is based in Street: Powstancow Slaskich 41a, ZIP: 44-340 City: Godow Country: Poland.
3. The Rules are an integral part of the contract of sale concluded with the Customer.
4. The conclusion of a contract of sale is conditional on the Customer's accepting the Rules.
5. Prices given in the Store are gross prices (they include VAT).
6. The goods available from the Store are free of physical and legal defects.
1. Orders can be placed in the following manner:
a) using the form available on the Store's website,
b) by e-mail to the address available on the Store's website,
c) by telephone on the numbers intended for the placing of orders, available on the Store's website on the Contact tab.
2. A condition for the fulfilment of an order is that the Customer supply data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of an order by e-mail or telephone. The Store has the right to refuse to accept an order, to restrict the method of payment or demand an advance payment, if the order gives rise to justified doubts as to the accuracy and reliability of the data supplied or the method of payment.
3. The parties are bound by the information given on the Store's website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.
4. The information on the Store's website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.
1. You use any method of payment available on "Methods of payments" tab on the store website.
2. Shipping prices are specified in the delivery price list.
3. The giving up of goods is conditional on payment for the goods and shipping.
4. We accept payments by: PayPal, Bank transfer, Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro, Stripe.
1. The Store sends ordered goods through delivery firms (e.g. the Polish Post Office or a courier firm).
2. In case of a payment card payment a lead time shall be counted from the date of a positive authorization of transaction by bank.
3. In case of payment by any method other than cash on delivery, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the Store's bank account.
1. All orders placed in our store are shipped via the Polish Post Office (for small items) or courier services such as GLS and FedEx. Deliveries are always arranged with direct delivery to the customer, requiring a signature upon receipt. We do not offer, nor do we have the option to choose, delivery methods that allow the package to be left at the doorstep or any other location without a signature.
2. If the customer individually agrees with the courier to leave the package without a signature, at the doorstep, or in any other place near the delivery address, such an arrangement is made at the customer's own risk. In such cases, we do not take any responsibility for lost or stolen packages resulting from such agreements.
1. A customer complaint is accepted on the basis of the Customer's presentation of proof of purchase of the goods (till receipt or VAT invoice).
2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the Store together with a description of the defects.
3. The Store will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert's opinion or representative of the manufacturer of the goods, the time available for the Store to take a decision is extended by the time taken for the Store to obtain such an opinion.
4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the Store.
5. Individual settings of the Customer's computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.
6. Please note that you have 60 calendar days from the date of purchase to inspect your product and report any defects or issues. During this period, if you discover any problems, please contact our customer service team immediately so that we can assist you with your complaint.
It is crucial to verify the fit of your covers within 60 calendar days of purchase. After this period, we will not be responsible for any fitting issues or accept any complaints.
How to Make a Complaint
To report a problem with your product, please follow these steps:
1. Contact Us: Reach out to our customer service team at revoc@revoc.eu.
2. Provide Details: Have your order number, product details, and a description of the issue ready. Photographs of the defect can also help us process your complaint more efficiently.
3. Submit Your Complaint: Submit your complaint within the 60-day period.
7. After the 60-day period has elapsed, we regret to inform you that we will not be able to accept any complaints or provide replacements or refunds. It is crucial to report any issues within this timeframe to ensure your concerns are addressed promptly.
1. Pursuant to the Act of 30 May 2014 on Consumer Rights (implementing Directive 2011/83/EU of the European Parliament and of the Council), a Customer who is a consumer and has concluded a distance contract may withdraw from the contract within 14 days without giving any reason, subject to the exceptions set out below.
2. The withdrawal period expires after 14 days from the day on which the Customer, or a third party other than the carrier and indicated by the Customer, acquires physical possession of the goods.
3. To exercise the right of withdrawal, the Customer must inform the Store of their decision to withdraw from the contract by means of an unequivocal statement, for example by e-mail sent to revoc@revoc.eu. The Customer may use the model withdrawal form, but its use is not mandatory.
4. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
5. The Customer shall return the goods to the Store without undue delay and, in any event, no later than 14 days from the day on which the withdrawal was communicated. The Customer bears the direct cost of returning the goods.
6. The Customer is liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. The Store shall reimburse all payments received from the Customer, including the cost of the least expensive standard delivery method offered by the Store, without undue delay and no later than 14 days from the day on which it is informed about the Customer's decision to withdraw from the contract. The Store may withhold reimbursement until it has received the returned goods or until the Customer has supplied evidence of having sent back the goods, whichever is earlier.
8. In accordance with Article 38 of the Act of 30 May 2014 on Consumer Rights, the right of withdrawal does not apply, in particular, to contracts for the supply of non-prefabricated goods manufactured according to the consumer's specifications or clearly personalized goods serving to satisfy the consumer's individualized needs.
9. Most products offered by the Store, including bags, covers and other protective equipment, are manufactured individually after an order is placed and according to the Customer's selected specifications, configuration and requirements. Such specifications may include, but are not limited to, dimensions, colours, model variants, equipment options, names, logos, inscriptions and other personalized features.
10. Products described in point 9 are covered by the exception referred to in point 8 above. Therefore, the Customer is not entitled to withdraw from the contract in respect of such products.
11. Where a product is eligible for withdrawal, the provisions of this section shall apply in full.
12. The right of withdrawal applies exclusively to consumers and, where required by applicable law, to natural persons entering into contracts directly related to their business activity where the contract is not of a professional nature for that person. The right of withdrawal does not apply to other business customers.
1. When placing an order the Customer consents to the processing of his or her personal data solely for the purpose of fulfilment of the order.
2. The Customer may also give separate consent to receive advertising and promotional materials, including a trade newsletter, from the Store.
3. The Customer has the right to inspect and correct his or her data and to demand its deletion.
It is not permissible to use any materials published on the Store's website (including photographs and descriptions of goods) without the Store's written consent.
1. The Rules shall come into effect as of the day on which they are published on the Store's website.
2. The Store reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store's website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.
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