1. A customer complaint is accepted on the basis of the Customer’s presentation of proof of purchase of the goods (till receipt or VAT invoice).

2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the Store together with a description of the defects.

3. The Store will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert’s opinion or representative of the manufacturer of the goods, the time available for the Store to take a decision is extended by the time taken for the Store to obtain such an opinion.

4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the Store.

5. Individual settings of the Customer’s computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.

6. Please note that you have 60 calendar days from the date of purchase to inspect your product and report any defects or issues. During this period, if you discover any problems, please contact our customer service team immediately so that we can assist you with your complaint.

It is crucial to verify the fit of your covers within 60 calendar days of purchase. After this period, we will not be responsible for any fitting issues or accept any complaints.

How to Make a Complaint
To report a problem with your product, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected].

2. Provide Details: Have your order number, product details, and a description of the issue ready. Photographs of the defect can also help us process your complaint more efficiently.

3. Submit Your Complaint: Submit your complaint within the 60-day period.

7. After the 60-day period has elapsed, we regret to inform you that we will not be able to accept any complaints or provide replacements or refunds. It is crucial to report any issues within this timeframe to ensure your concerns are addressed promptly.